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Delivery and Returns

Delivery and Returns

SHIPPING

PROQUIP Holiday ORDER DATES

Our last day for pre-Christmas delivery has now passed for UK and International customers.

Orders placed before 5pm on Thursday December 21 will be processed and shipped for delivery between Xmas and New Year.

Orders placed after 21/12 will be shipped on January 4th due to holiday closure. 

How much is delivery?

  • UK Standard – £5 on orders up to £50 | Free Shipping on orders over £50
  • USA | Canada | Rest of the World – £20 flat rate on orders up to £200 | Free shipping on orders over £200
  • ROW is classed as any territory outside North America, the European Union and Australia & New Zealand

*ProQuip Limited is not shipping to EU countries or to Australia/ New Zealand at present. 

We hope to be able to deliver to customers in Europe in future. To find ProQuip stockists in EU territories, please visit our Contact Us page.

How long will my order take to arrive?

  • UK Standard – 1-3 working days 
  • US & Non-EU Rest of the World – 5-7 working days*

Will I have to pay duty and customs fees?

Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. 

Any additional charges for customs clearance are the responsibility of the customer. 

Unfortunately, ProQuip has no control over these charges and cannot predict the amounts charged. Orders to the US under US$1,000 should incur no import duty.

Please research customs duties on goods shipped from the United Kingdom to your country before making the purchase.


RETURNS 

If you are not 100% satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 30 days of receipt and in a re-saleable condition – i.e. neatly folded in their original packaging, unworn, unwashed and complete with original labels.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition – such as when product labels and tags have been removed and the item has been worn and washed.

You do not need to tell us before you send a return.

If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item.

That’s unless it was sent to you with other items that you are not returning for any of the reasons above.

We will only refund the price of the item to the purchaser once it is received by us.

Please allow up to ten working days for items to reach us and a further five days for the credit to show in your account.

Items must be returned to us within 30 days from the date of despatch for a refund.

All return postage costs are the responsibility of the customer.

Address returns to: 

website Returns

WEBSITE RETURNS,
PROQUIP LIMITED,
Rear Of Mackinnon Mills,
Kirkshaws Road,
Coatbridge
ML5 4SL

International Returns

Items may be returned to us within 30 days from the date of despatch for a refund. 

All return postage costs are the responsibility of the customer.  

Address your package to: 

WEBSITE Returns

WEBSITE RETURNS,
PROQUIP LIMITED,
Rear Of Mackinnon Mills,
Kirkshaws Road,
Coatbridge
Lanarkshire,
Scotland.
ML5 4SL

EXCHANGES

If you need to exchange a product because it doesn’t fit correctly, please follow this simple process:

  1. Purchase the item again in the correct size
  2. Return the original item to receive a full refund*
  3. The item must still have its original labels attached, be unworn, unwashed, neatly folded and returned in re-saleable condition in the original packaging
  4. Please allow up to ten working days for items to reach us and a further five days for the credit to show in your account
  5. Items must be returned to us within 30 days from the date of despatch for an exchange based refund 
  6. All return postage costs are the responsibility of the customer 

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